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Replacement policy

“The Swag World" believes in high customer satisfaction. We value the love and trust you place in us and promise to do everything possible to make your shopping experience as magical as it can be . If you are not happy with our products and the items we have chosen for you, don’t worry we have easy return, refund and cancellation policy for you.

Replacement Policy

(A) The Swag World Subscription

Didn’t liked what you have bought. Don’t worry. While our in-house fashion experts try their best to pick-up the right items for you, in the rare instance, if you are not happy with your The Swag World box and its contents, you can send us your The Swag World box with all the contents and we will refund you as per our policy.

Inform: Once You Have Raised A Replacement Request, Our Team Will Investigate, That Product Is In Good Condition Or Not And After They Will Initiate The Replacement Process. You Will Receive An E-Mail/SMS For The Estimated Delivery Date. That Is Based On Customer Location.

For the Replacement requested for orders received for prepaid orders, 10% of the prepaid amount will be deducted towards the bank fee on online payments.

Any discount used in the order using Swag score will not be Replacement.

Bonus Items received as part of longer subscriptions will not be Replacement or exchanged. Bonus items sent are curated as per the style profile.

Elastic Bracelets received as part of your The Swag World subscription will not be replaced or exchanged in case of any damages

(B) Swag Store Products

Did not like the items you shopped from Swag store? Changed your Mind? No Worries. We do not want you to regret your purchase decision ever. However, Items shopped from Swag Store with discount coupon codes will not be eligible for returns. Please note the below for returning your Swag Store purchases.

Inform: The return must be communicated to us within 48 hours from the time you receive your product. You can email us at support@theswagworld.com to inform us about your return and we will call you back to explain you the return process.