“The Swag World” believes in high customer satisfaction. We value the love and trust you place in us and promise to do everything possible to make your shopping experience as magical as it can be. If you are not happy with our products and the items we have chosen for you, don’t worry we have easy return, refund, and cancellation policy for you.
1. When will my order arrive?
Our delivery time is usually 2-7 working days within India, depending upon your location in the country. Most orders are delivered within 4 working days.
(A) The Swag World Subscription
Didn’t like what you have bought. Don’t worry. While our in-house fashion experts try their best to pick up the right items for you, in the rare instance, if you are not happy with your The Swag World box and its contents, you can send us your The Swag World box with all the contents and we will refund you as per our policy.
Inform: The return must be communicated to us within 48 hours from the time you receive your The Swag World Box. You can email us at firstname.lastname@example.org to inform us about your return and we will call you back to explain the return process.
Return: Return/Exchange of selected content of the box is not allowed. The Swag World box with all its contents (including any bonus items received) should be shipped back to us within 5 days from the day you receive your The Swag World box. The cost of shipping the box will be borne by the member. The products and the box should be in its original and unused condition with intact packaging. We will not be able to process the refund if any of the products are damaged or missing. Bonus item if any received in the box should be returned.
Refund: We will process your refunds after deducting Rs. 150 towards administrative fees, and applicable shipping fees for 1-month subscription. For 3/6/12 months subscription, Rs. 100 towards shipping will be deducted. The deductions will be made from the value of the per month box applicable for your subscription plan. The refund amount will be paid to your credit/debit card which was used to make the payment. For cash-on-delivery payments, we will refund you the amount as Swag score which can be used for future purchases. Swag score received as part of the orders will be deducted on cancellation and returns.
For the refunds requested for orders received for prepaid orders, 5% of the prepaid amount will be deducted towards the bank fee on online payments.
Any discount used in the order using Swag score will not be refunded.
Bonus Items received as part of longer subscriptions will not be replaced or exchanged. Bonus items sent are curated as per the style profile.
Elastic Bracelets received as part of your The Swag World subscription will not be replaced or exchanged in case of any damages
(B) Swag Store Products
Did not like the items you shopped from Swag store? Changed your Mind? No Worries. We do not want you to regret your purchase decision ever. However, Items shopped from Swag Store with discount coupon codes will not be eligible for returns. Please note the below for returning your Swag Store purchases.
Inform: The return must be communicated to us within 48 hours from the time you receive your product. You can email us at email@example.com to inform us about your return and we will call you back to explain you the return process.
Return: The product(s) should be shipped back to us within 5 days from the day you receive your Items. The cost of shipping the product will be borne by the member. The product should be in its original and unused condition with intact packaging. We will not be able to process the refund if the product is damaged.